Terms and Conditions

General Information

  • Please read our (Benelec Pty Ltd) Terms and Conditions before using Benelec Pty Ltd’s website as these Terms and Conditions form an agreement between Benelec Pty Ltd and you for the purpose of your use of our website and any associated mobile application(s) and or online platform(s).
  • These terms and conditions apply to the ordering, purchasing, and delivery of Goods and Services from Benelec Pty Ltd to you.
  • If you do not agree to all terms and conditions, please do not use Benelec Pty Ltd website (benelec.au).
  • Benelec Pty Ltd’s website is controlled and operated in whole or in part by Benelec Pty Ltd from its offices within Australia.
  • All information, communications, software, scripting, photos, text, video, graphics, applications, music, sounds, images and other materials and services found on the Benelec Pty Ltd website (collectively referred to as “Content”), is intended for the lawful use of Benelec Pty Ltd customers, employees and members of the public who are over the age of 18 and intended for global use.
  • Benelec Pty Ltd makes no representation that these materials are appropriate or available for use in other locations.
  • Anyone who accesses this website, related mobile application(s), and or online platform(s) from any other location(s) do so at their own risk and are responsible for compliance with applicable local laws. You acknowledge that Benelec reserves the right in its sole discretion to refuse or terminate access to this website, related mobile application(s), and or online platform(s) to you at any time.
  • We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.
  • If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
  • The Conditions of Use constitute the entire agreement between you and Benelec Pty Ltd and govern your use of this website, superseding any prior agreements between you and Benelec Pty Ltd relating to your use of this website, related mobile application(s) and or online platform(s) to you at any time.
  • You may also be subject to additional terms and conditions that may apply when you use download software, purchase products or services, participate in sweepstakes, contest, promotions or other sponsored program(s) or service(s).
  • If any provision of this Web Site Terms and Conditions of Use is held to be invalid by any law, rule, order, or regulation of any government or by the final determination of any state or federal court, such invalidity shall not affect the enforceability of any other provision of the Conditions of Use.
  • The failure of Benelec Pty Ltd to exercise or enforce any right or provision of the Conditions of Use shall not constitute a waiver of such right or provision.
  • By accessing this website, you agree that the statutes and laws of Australia, without regard to conflicts of laws principles, will apply to all matters relating to the use of the Site, and you agree that any litigation shall be subject to the exclusive jurisdiction of the state or federal courts in NSW, Australia.
  • You further agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site, or the Conditions of Use must be filed within thirty (30) days after such claim or cause of action arose or be forever barred.
  • If any of these terms and conditions are held to be invalid, unenforceable, or illegal for any reason, the remaining terms and conditions shall nevertheless continue in application relevant to Australian law.
  • We reserve the right to amend any of these terms and conditions from time to time, including the right to update, modify, replace, limit, and expand our website and any associated online platforms and its functionality.
  • Any amendments made by us will be effective immediately upon notification and or publication on Benelec Pty Ltd website, and any associated mobile application(s) and or online platform(s).
  • You are independently responsible for establishing and maintaining your own policies and procedures for ensuring appropriate security measures for your transaction(s). You agree to establish and ensure compliance with access control policies and procedures relating to our trading terms and conditions including for your password security measures.


  • Benelec Pty Ltd ABN: 32 064 708 390 (we, us, our, Benelec Pty Ltd) is the owner of website domain address benelec.au and associated mobile applications (Online Platforms) on which you the customer or your business (you, your) can buy products or services from us (Benelec Pty Ltd).
  • When reading Benelec Pty Ltd website acceptance of use, expressions “you”, “your”, meaning any user or customer that uses and or continued use of the Benelec Pty Ltd website represents an agreement by “you” to be bound by Benelec Pty Ltd website Terms and Conditions and or as amended.
  • When reading Benelec Pty Ltd website Terms and Conditions, expressions “we”, “us”, and “our“ is a reference to Benelec Pty Ltd as a business in its entirety.
  • By browsing this website which collectively may be referred to as “this website’ or “the website” or “our website” or “Benelec Pty Ltd website”, you agree to our terms and conditions.
  • Reviews means any online critical appraisal you publish online about Benelec Pty Ltd, its products, services, staff, intellectual property, copyright, and or similar.
  • Trademark refers to any name, logo, sound, symbol, word, or words legally registered by Benelec.


  • All ownership of products, images, and information provided on this website belongs to and is owned by Benelec Pty Ltd.
  • Copyright relating to this website (includes text, graphics, logos, icons, sound recordings, videos, and software)
  • Other than for the purposes of and subject to conditions as listed under the Copyright Act 1968 and or similar legislation that applies in Australia. As expressly authorised by these terms and conditions, you may not in any form or by any means, use, adapt, reproduce, store, distribute, transmit, print, display, perform, publish, or create derivative any content listed on this website.
  • Benelec Pty Ltd reserves all rights to see compensation, damages, injunctions, or any other remedy available to us at law if any attempt to do, whether successful or unsuccessful, is made by you, your representatives’ employees, affiliates, customers, or anyone else.
  • If you post comments or commentary on our products or services to any website, blog, or social media network, you must ensure that any such comment or commentary represents your fairly held un-bias opinion. By agreeing to these terms and conditions, you irrevocably authorise us to quote from your commentary on any platform(s)and in any advertising and or social media outlet(s) to which we may create or contribute to.
  • You can submit a review on our website and associated mobile platform(s).
  • You agree that any review you submit and or publish related to Benelec Pty Ltd will be true, fair, accurate, un-bias and objective.
  • If we consider your review(s) inaccurate, untrue, subjective, biased, offensive, and not appropriate, we reserve the right at our discretion to delete your review, ban you from posting any further reviews, and or cancel your account with Benelec Pty Ltd website and any associated mobile platform(s) as permitted by Australian law.
  • Benelec Pty Ltd is responsible for managing content on this website and any associated mobile platform(s).


  • Access to Benelec Pty Ltd’s website does not grant upon you any license, title, benefit, or right under Benelec Pty Ltd or any third party’s intellectual property rights.
  • Unless otherwise specified, any word or device attached to the TM or â symbol is a registered trademark.
  • If we give you permission to use any of our trademarks relating to any activity, products, or services, you must include a statement listing that trademark to us.
  • You must not use any of our trademarks:
    • in or as the whole or part of your own trademarks.
    • in connection with activities, products, or services which are not ours.
    • in a manner which may be confusing, misleading, or deceptive.
    • in a manner that disparages us or our information, products, or services (including this website)
  • Using our trademarks without permission acknowledges that we may proceed to act in Court to protect our trademarks and recover any damages.
  • Benelec Pty Ltd’s website includes several proprietary logos, service marks, trademarks, slogans, and product designations found on this website and any associated online mobile application(s) and or platform(s). By making them available, Benelec Pty Ltd does not grant you a license to use them in any format.
  • Benelec Pty Ltd Logos and any related material published on this website are a trademark(s) or registered trademark(s) of Benelec Pty Ltd and are used under license. All other trademark(s) are the property of their respective owners.
  • No Benelec Pty Ltd trademark(s) or service mark(s) may be used as a hyperlink(s) without Benelec Pty Ltd.’s prior written permission.

Usage and Orders

  • To be eligible to place orders for products or services with Benelec Pty Ltd, you must register for an online account on our website via a ‘Sign In’ and online “Registration “process.
  • If you do not currently have an online customer account with Benelec Pty Ltd, please log to benelec.au and register for a new customer account under the ‘My Account’ Tab. 
  • To register an account with Benelec Pty Ltd website, in general, the following information will be requested: including your contact details (personal or business), full name and or business name, valid residential or business address, ACN or ABN number(s), valid email address and telephone number including mobile number. A valid credit card number or bank account details for payment purposes and any other required information to complete your registration on our website for the ordering process.
  • You agree to let us use your customer details data as provided for processing and complying with your order(s).
  • If you have lost your password or login details, please contact us at reception@benelec.com.au
  • You are responsible for maintaining the security of your log in and account information (including your password). Benelec Pty Ltd will not be liable for any loss or failure to comply with this security responsibility.
  • You may order goods as described on Benelec Pty Ltd website for the price specified (Prices may be subject to change without prior notice).
  • Your order must contain your full name, address, email address, credit card details, and other ordering information specified on this website. 
  • Within seven (7) days of receipt of your order, we will, at our discretion, accept or reject your offer to purchase. 
  • After completing your order process on our website or any associated online mobile application(s) and or online platform(s), you will receive an email from us acknowledging your order. Kindly note this acknowledgment does not mean we have accepted your order.
  • You may cancel an order once it has been submitted, subject to our acceptance in writing, even if our acceptance or rejection of your offer is still pending. 
  • We are not required to give reasons for rejecting your offer to purchase.
  • Benelec Pty Ltd website online orders are placed via a “shopping cart” facility that adds an item(s) to the cart.
  • Once you have set up a customer account, you will be able to add products to your shopping cart and finalise your Benelec Pty Ltd order(s).
  • Please complete your billing and shipping address details before confirming your online order. 
  • Once you are ready to process your order, click the “PROCEED TO CHECKOUT” button.
  • If we reject your offer to purchase the goods or service(s) for any reason, neither of us will be under any further liability to the other arising out of your original offer or our non-acceptance of that offer.
  • We give no guarantee as to the availability of product(s) advertised on Benelec Pty Ltd’s website. 
  • Delivery of the goods to you will be processed in the manner described on this website (subject to change without notice).
  • We will not be liable and or responsible for any delay in performance of our obligations under these terms and conditions caused by events beyond our control, including “Act of God” circumstances such as any disasters (including natural disasters), catastrophes, epidemic, pandemic, acts of decree of legislation, restrictions by governments and any similar circumstances (without limitation).
  • We may include you on our mail-out campaigns about products and services that may be of interest to you and that may consist of special offers and promotions, including third-party products.
  • Our emails to you may contain code that enables our database(s) to track your usage and emails, including unopened emails that we may use as information to improve our website functionality and services to you.

Participation In Promotions and Other Website Activities

  • If you choose to participate in a promotion or other Benelec Pty Ltd website sponsored activities, then you agree to comply with any rules or regulations governing such Web Site Activity.
  • Additionally, as a condition of your continued participation in the Web Site Activity, you agree not to:
    • upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.
    • harm minors in any way.
    • impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
    • forge headers or otherwise manipulate identifiers to disguise the origin of any content transmitted through the Web Site Activity.
    • upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
    • upload, post, email, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
    • upload, post, email, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
    • upload, post, email, transmit or otherwise make available any material that contains software viruses, or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.
    • interfere with or disrupt the service or servers or networks connected to the service, or disobey any requirements, procedures, policies, or regulations of networks connected to the service.
    • “stalk” or otherwise harass another person or entity.
    • collect or store personal data about other users.
    • You agree that violation of any of the above and foregoing will result in your immediate disqualification from participant in the Web Site Activity and may result in additional legal actions being taken by Benelec.

Submission of Information

  • Benelec Pty Ltd takes every care to provide specific encryption to protect the electronic transmission of credit card numbers (“Financial Information”) that you submit to Benelec Pty Ltd website, Benelec Pty Ltd does not guarantee any such data transmission over the Internet is 100% secure.
  • Whilst Benelec Pty Ltd have taken all appropriate steps to protect your personal Information, Benelec Pty Ltd cannot ensure or otherwise warrant or guarantee the security of any information you provide to us or from our website and therefore you accept and understand and agree to assume the full security risk for any information you provide using our Benelec Pty Ltd website.
  • You agree not to send us any Financial Information, confidential or proprietary Information to Benelec Pty Ltd through our website Except personally identifiable Information relative to you, any information you do send to Benelec Pty Ltd through this website will be deemed NOT to be confidential (“Non-Confidential Information”).
  • For any Non-Confidential Information you send, post, or submit, you hereby grant Benelec Pty Ltd an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, or transmit and distribute the Non-Confidential Information.
  • You further agree that Benelec Pty Ltd is free to use any ideas, concepts, know-how, or techniques that you send Benelec Pty Ltd website for any purpose whatsoever without compensation to you or any other person.
  • You further understand, accept, and agree that by sending any information via Benelec Pty Ltd website, including non-Confidential Information, you represent and warrant that you own or otherwise control all the rights to the Non-Confidential Information and that public posting and use of your and any such content by Benelec Pty Ltd will not infringe or violate the rights of any third party.
  • Your personally identifiable information you submit to us shall be treated in accordance with our Privacy Statement.
  • You are prohibited from posting or transmitting to or from the Site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
  • Benelec Pty Ltd does not accept any liability for misusing any information on this website.


Information on Benelec Pty Ltd website is for information purposes only.

  • All reasonable steps have been taken to ensure accuracy, currency, availability, and completeness of information on our website, mobile application(s), and/or online platform(s).
  • All information on our website is provided in good faith and on an “as is” basis.
  • We do not make any representation or warranty of any kind, expressed or implied, statutory, or implied as to the reliability of information published on our website.
  • No advice or information, whether oral or written, that you obtain from us shall create any warranty representation or a condition not expressly stated herein, to the extent permitted by Australian Law.
  • Products advertised and sold on this website may be subject to additional terms and conditions, which may appear on relevant website pages on this website.
  • You agree that you will make your enquiries to assess the suitability of any product or services offered by Benelec Pty Ltd’s website mobile application(s) and or online platform(s).
  • All products sold on this website may be guaranteed by manufacturers or third-party suppliers and partners.
  • Please refer to Benelec Pty Ltd Warranty Terms & Conditions if and where applicable for the individual product(s) and or service(s) as published on our website.
  • Benelec Pty Ltd assumes no legal liability and does not guarantee that information contained on this website is accurate complete or that webpages will be free from any errors or online interruption(s).
  • Benelec Pty Ltd excludes any liability for loss or damage to any person caused by any errors, omissions, and or result from any negligence or any other cause.
  • Benelec Pty Ltd will not be liable for any liability related to indirect, special, incidental, punitive, exemplary, reliance, or consequential damages, loss of profits, loss of contract, loss of any business opportunity, loss of damage to reputation to you or any third party. Loss of information or data or any loss. Arising out of your use of our website and or our online platform(s) in connection with these terms and conditions.
  • You agree to indemnify us against all loss, cost, expense and or damage (including legal costs on a full indemnity basis) which is suffered or incurred by us as a direct result of any breach of these terms and conditions by you and or any third-party action, claim, demand, or proceedings instituted against us because of the use of our website and or our online platform(s). This clause survives the termination or expiry of these terms and conditions.
  • This disclaimer is without prejudice to any claim(s), including to do with fraud, misrepresentation, personal injuries, and or death as permitted under applicable Law and regulation.
  • All content on this website and intellectual property rights belongs to Benelec Pty Ltd.
  • Using information from this website for reproduction, modification, publication, incorporation into another website including framing or linking methods or similar is not authorised, except when Benelec Pty Ltd provides such authorisation in writing.
  • Inappropriate and or unlawful posting on this website is not authorised, as prohibited under the Law.
  • Benelec Pty Ltd reserves the right to revise any content without prior notification.
  • Should any user of this website not agree with Benelec Pty Ltd Trading Terms or Privacy policy, please do not use this website.
  • Benelec’s Standard Terms & Conditions of Sale apply to all quotations and are available upon request.
  • Benelec Terms and Conditions apply when using this website, including purchasing goods on this website.
  • In using this website for these or any other purposes, you agree to be bound by these terms and conditions.
  • If you do not accept these terms and conditions, you must not use the Benelec website.
  • These terms and conditions are read in conjunction with any other applicable terms and conditions relevant to Benelec Pty Ltd business operation when using this website.
  • Prices, Brands, Packaging, and specifications of all items are subject to change without notice.
  • Products and services described may differ among geographic locations.
  • Not all products and services are offered at all locations.
  • Benelec Pty Ltd does not warrant or make any representations regarding the availability, use, timeliness, security, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the content of this website or any other websites linked to or from this website.
  • Any material downloaded or otherwise obtained using the site is done at your discretion and risk. You are solely responsible for any damage to your computer system or loss of data that results from the download of any such material or use of this website.
  • The site’s content is provided “as is” and on an “as available” basis, without warranties of any kind, either express or implied. To the fullest extent possible under applicable Law,
  • Benelec Pty Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or other violation of rights.
  • Without prejudice, some jurisdictions do not allow exclusions or limitations on how long an implied warranty lasts, so some limitations or exclusions may not apply.
  • No advice or information, whether oral or written, obtained by you from Benelec Pty Ltd shall be deemed to alter this disclaimer of warranty or to create any warranty.

Transfer of Rights and Obligations

  • Benelec Pty Ltd Terms and Conditions are binding on you and us and our respective successors and assignees.
  • You may not transfer, assign, charge, or otherwise dispose of your rights and liabilities under these Terms and Conditions or any of your rights or obligations arising under it without our prior written permission.
  • Benelec Pty Ltd may transfer, assign, charge, sub-contract or otherwise dispose of our rights or obligations arising under these Terms and Conditions at any time without your prior consent.

Limited Liability

  • Benelec Pty Ltd shall not be liable for any direct or consequential loss arising from the breakdown or malfunction of any of its products. Or for any loss or damage of any kind, however, arising in any way connected with these products.
  • Benelec Pty Ltd liability will always be limited to the repair, replacement, or refund of the value of the goods, at its own and absolute discretion and provided that these goods are still under warranty and that none of the warranty conditions have been breached.


  • You agree that Benelec Pty Ltd, in its sole discretion, may terminate or restrict your use or access to this website (or any part thereof) including our mobile application(s) and or platform(s) for any reason, including, without limitation, that Benelec Pty Ltd believes you have violated or acted inconsistently with the letter or spirit of these Conditions of Service, or the terms, conditions, or rules of sweepstakes, contest, or other promotion contained within the Site.


  • Benelec Pty Ltd may from time to time send you notification and or notices to your email address or regular mail to a physical address.
  • Benelec Pty Ltd may also provide notification and or notices of changes to our Terms and Conditions of Use and or other matters by displaying notices or links to notices to you generally published on the website.


  • Please report any violations of these Conditions of Use to Benelec Pty Ltd via email to: reception@benelec.com.au


  • When you place an order with us for any product(s) or service(s), we will charge you a price as published on the Benelec Pty Ltd website, related mobile application(s), and or online platform(s) and applicable delivery fee that you agree to pay us in full before we deliver goods and or provide any service(s) to you.
  • Benelec Pty Ltd website pricing is published in Australian dollars ($AUD) unless specified otherwise. 
  • We reserve the right to accept or decline any transaction, including if any product or service is unavailable. Or if there is an error in the price for a product or service published on the Benelec Pty Ltd website and or associated mobile platform(s).
  • We reserve the right to correct any errors published on this website, related mobile application(s), and or platform(s).
  • Images of products shown without any advertised price other than an image and product description are not offered for sale unless confirmed in writing by Benelec Pty Ltd.
  • If we decline any transaction, we will advise you in writing within 48 to 72 hours or as soon as possible after you submit, and we receive your order.  
  • Any declined transaction will be offered a full refund, less any credits or discounts, as soon as possible.
  • Retail pricing published throughout the Benelec website includes GST.
  • Retail pricing may be subject to change without notice due to circumstances beyond our control. (For example, changes in foreign currency exchange rates, base rates, factory material costs and or freight charges, etc.).
  • Retail pricing published on the Benelec website may be subject to change, and confirmation in writing will be provided before dispatch of any order(s). 
  • Wholesale Price List is indicative may be subject to change without notice. 
  • Wholesale Price List is net, excludes GST, Taxes, Duty, Freight & Insurance.
  • Any Cable order that requires de-spooling will incur a service charge of $25.00(ex. GST).
  • Some order quantities may be sold in multiple quantities (MQ)or standard quantity (SQ) or meeting minimum order quantity (MOQ) as stated, whichever is more significant as published on the website or listed on the Wholesale Price List. 
  • Items quoted as “ex-stock” are subject to prior sales without further notice.
  • Where applicable, items quoted as “NCNR” are non-cancellable and non-returnable.
  • Indent orders. Indent orders are available subject to written acceptance by Benelec Pty Ltd and are subject to 30% deposit of the full order value. The balance is payable on delivery. Any variations in the exchange rate from the quoted rate will be adjusted at invoicing.
  • Payment methods are specified on our website, related mobile application(s), and online platform(s).

Payment Terms

  • Please carefully review and preview your website order(s) before adding any item to Shopping Card (referred to as Add to Cart).
  • Benelec Pty Ltd use third party service provider(s) for facilitation of Transactions between you and us (We Will not be liable for any loss, cost, damage, expense, claim, or issues relating to any charges that you may suffer or incur with the use of any third-party financial service provider(s).
  • By accepting our terms and conditions, you authorise us to debit your account which you hold with the relevant financial institution connected with payment details as identified and provided as part of your customer registration or application process with Benelec Pty Ltd website and or by email, and or via a customer application form.
  • All payments must be paid in full before delivery unless you have received approval in writing from Benelec Pty Ltd confirming you have approved trading terms.
  • We accept payment via Credit or Debit Cards, including Visa, Mastercard, American Express, Visa Debit & Prepaid, Mastercard Debit & Prepaid, and Electronic Funds Transfer (E.F.T.) or any other payment method listed on the online website checkout page.
  • A credit card can only be used by its rightful owner.
  • Your order(s) will not be processed until payment in full is received by us.
  • Payment is not considered as made until total funds amounting to the price payable for any order are in possession of Benelec Pty Ltd.
  • Orders will be charged as per your nominated payment method.
  • Your order(s) placed with us for products and or services are final and cannot be changed or cancelled unless such change or cancellation is required by Australian Law and or forms part of our terms and conditions.
  • All credit card payments will incur a compliant surcharge as an additional fee.
  • You acknowledge that it’s your responsibility to ensure the availability of sufficient clear funds are present at the time of placing your order for any product or service with Benelec Pty Ltd website and or mobile platforms and honour transactions when and as its due.
  • We will not be liable for any fees or charges imposed by your financial institution, or any third party incurred due to insufficient funds in your account or that payment fails.
  • Administration fee of $15.00 plus G.S.T. applies to Wholesale Orders less than $150.00 (ex. G.S.T. & Freight).
  • Any freight charge Invoiced is not refundable for any order cancellation due to a change of mind.
  • Benelec Pty Ltd reserves the right to charge 2% per month interest on all overdue amounts owing.
  • Benelec Pty Ltd reserves the right to charge a 20% restocking fee of the total Invoice order for change of mind cancellations.
  • You may be eligible to receive credit trading terms following receipt and approval of your customer application form (applies to wholesale customer accounts only).
  • Benelec Pty Ltd reserves the right, at its own and absolute discretion, to:
    • extend Credit facilities to approved customers.
    • set whatever limit it deems fit on these facilities.
    • withdraw credit facilities at any time without prior notice.
    • discontinue supply to customers whose accounts are overdue and, or whose credit limits have been exceeded.
    • refuse to deliver goods on a C.O.D. basis.
  • When you place an order with Benelec using this website, user information may be recorded for fraud prevention.
  • All fraudulent transactions will be reported to relevant authorities.
  • We have the right to investigate any account where we suspect any fraudulent activities or transactions.
  • We have the right to cancel your order and your account following our investigations related to any fraudulent activity.


  • Delivery in the Sydney Metropolitan Area is free of charge to Wholesale customers when orders received are greater than $500.00 (ex. GST) and if the wholesale customer is a Benelec account holder at the time of order confirmation.
  • Freight and Insurance(s) is payable by the customer (Rates may be subject to change without notice). From time to time, freight companies may increase their rates without notice which is beyond our control.
  • You are responsible for confirming all fees associated with your order delivered before processing your order on our website.
  • You may not be entitled to a refund associated with any freight charge related to your order(s) if you are unhappy with the delivery charge.
  • Any order with a length over 1.1 meters will incur an Oversize Packing Fee (OPF) of $15.00 (ex. GST).
  • Any order that has a length over 1.1 meters will incur a Handling Fee (HF) for oversize freight of $36.00(ex. GST). (Rates may be subject to change without notice.
  • Oversized Goods will attract additional freight charges, which may apply to your order(s). In which case, we will provide written notice to you about any additional fees applicable before we dispatch any good(s) and or provide you with any service(s).
  • Freight will be allocated to a Carrier of Benelec Pty Ltd choice unless instructed in writing to the contrary by the customer and approval by Benelec Pty Ltd in writing. In this case, the customer must make arrangement with their Courier of choice.
  • Benelec Pty Ltd will not sign any consignment notes with carriers we have no account for. Benelec does not take responsibility for condition goods once they leave our warehouse location (17 Byrnes Street, Botany NSW 2019).
  • You, the customer, indemnifies Benelec Pty Ltd from any claims or charges raised by the Carrier. These instructions will stand until revoked in writing by the customer.
  • Where Benelec Pty Ltd carrier is used, the freight content will be charged separately.
  • All freight charges for Repairs, replacements or Returns under Warranty or otherwise are at the cost of the customer to and from our warehouse.
  • Delivery dates quoted by Benelec Pty Ltd are only indicative and based on estimates derived from information available.
  • Benelec Pty Ltd cannot be held accountable for unforeseen and/or unavoidable delays outside of our control.
  • Any freight charge Invoiced is not refundable for any order cancellation due to a change of mind. (Any change of mind cancellation is subject to written approval by Benelec Pty Ltd).

Retention of Title, Goods and Property

  • Legal title to the goods shall remain with Benelec Pty Ltd until payment in full for the goods has been received by Benelec Pty Ltd.
  • Legal title in the goods does not pass to you until payment has been received in full by Benelec Pty Ltd
  • The goods are offered for sale only to people who can make legally binding contracts.
  • Property in any item or materials (“products”) delivered by Benelec Pty Ltd to the Customer will remain with Benelec Pty Ltd. Goods will not be passed to the Customer until Benelec Pty Ltd has been paid the total amount.
  • Benelec Pty Ltd reserves the right to enter upon any premises in possession or occupancy of the Customer to recover all goods supplied pursuant to the terms of trade and with respect to which title remains vested with Benelec Pty Ltd.

Cancelations, Refunds and Returns

  • All products sold on the Benelec website come with a guarantee that cannot be excluded under Australian Consumer Law.
  • Replacement, Repair, or Refund may be offered to customers for any product due to major failure, excluding any personal loss or damage (Benelec Pty Ltd do not refund cash)
  • Benelec Pty Ltd reserves the right to cancel any transaction, notwithstanding that your order has been confirmed and your credit card has been charged.
  • If a cancellation of this nature occurs after your credit card has been charged for the order, we will immediately issue a credit to your credit card account for the amount in question. (The same credit card account refers to the card account originally used to make a transaction for the purchase).
  • All returned goods must be in original packaging and should not be soiled or damaged (damaged goods will not be accepted for return).
  • Returned goods must be suitably packed to ensure no damage in transit. (Damaged goods will not be accepted for return).
  • Return request(s) may be rejected or credited at a reduced rate.
  • If we cannot contact you about your order using your contact details as provided by you in the order, after making reasonable attempts to contact you, and we still cannot do so, we will cancel your order and refund your money paid, less any applicable fees or charges as per our terms and conditions.
  • Any goods accepted for return are subject to a handling charge of 20% of the Invoice value.
  • Any claims for return, replacement, or Refund must be done within 14 days of delivery or pick up of goods, referencing original Invoice number and date of order.
  • Benelec Equipment Repair Order Form (BERO Form) needs to be completed online for all Returns, Credit requests, and Repairs. (Include Link)
  • We make no guarantee that goods acquired from us over this website will meet your requirements.
  • We do not accept responsibility or any liability of any nature for any losses which you may sustain because of using our website.

Disputes & Complaints

  • If you have a complaint and or dispute with Benelec Pty Ltd, you agree to first notify us in writing about the nature of your complaint via reception@benelec.com.au
  • You agree to supply on request information reasonably sufficient to permit Benelec Pty Ltd to contact any complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted for purposes of investigating your complaint and or dispute. 
  • Benelec Pty Ltd may request a written statement from you about your complaint or the complaining party, and you agree to supply. 
  • A statement that the information in the notification is accurate and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • We reserve the right not to investigate your complaint and/or dispute if we do not receive a written statement about your complaint or dispute. 
  • We agree to respond to your complaint in writing as soon as possible once we receive your request in writing.

Privacy Statement

  • Benelec Pty Ltd (ABN: 32 064 708 390) has adopted privacy principles consistent with the principles set out in the Privacy Act 1988 and Privacy Amendment (Private Sector) Act 2000 (“the Acts”) concerning the protection of personal information collected in relation to its customers (“you”).
  • Collection and use of personally identifiable information about you is subject to our Privacy Statement.
  • Benelec Pty Ltd will treat all information personal information provided by you as strictly confidential and use it only for the purpose of which you have provided it. 
  • All personal information provided by you will be available to our officers and employees to fulfill your requirements with respect to services we offer.
  • Benelec Pty Ltd must disclose your personal information as Australian Law requires.
  • You agree to our Privacy Policy as listed in our Terms and Conditions. 
  • This website is intended for use by people over 18 years old. 
  • Benelec Pty Ltd does not seek to collect information about children under 18 years old.
  • You agree that no information should be submitted to or posted on this website by users under 18 years of age.
  • Benelec Pty Ltd encourages parents to take an active role in their children’s use of the Internet and inform them of the potential website dangers of providing information about themselves over the Internet.
  • If you demonstrate that any of your personal information is wrong and provide us with correct information, we will update our database with any new details provided.
  • If you want to be removed from our database, immediately notify reception@benelec.com.au or use the ‘Unsubscribe’ feature on the Benelec website. 
  • For further information on privacy in Australia, visit the Office of the Australian Information Commissioner (OAIC) onhttps://www.oaic.gov.au/privacy/the-privacy-act.

Privacy Policy

  • This Privacy Policy applies to all products and services offered by us. By using our services, you agree to consent to collecting, using, and disclosing your information to provide you with our products and services.
  • This Privacy Policy relates to how your online data is stored and managed by Benelec Pty Ltd when you use our website, related mobile application(s), and online platform(s).
  • Benelec Pty Ltd (ABN:32 064 708 390) is committed to ensuring the privacy of your Personal Information. We recognise that you are concerned about your privacy and the confidentiality and security of Personal Information that Benelec may hold about you.
  • This Privacy Statement is made and provided by Benelec Pty. Ltd. (Benelec, Benelec Pty Ltd, us, we or our).
  • The document explains how Benelec collects, uses, discloses, and otherwise handles Personal Information (including Sensitive Information) that we may hold about you as you use our website and interact with us.
  • This document explains how individuals can access and correct the Personal Information we may hold about them, and how you can make an enquiry or complaint.
  • We may provide additional information on the collection or use of personal information provided before or at the time of data collection where applicable data protection laws require this.
  • During your relationship with us, we may tell you more about how we handle your Personal Information, and you should always read any documents we provide to you carefully.
  • We will update this Statement from time to time. You can see when this Statement was last updated by checking the date displayed at the bottom of this Statement.
  • Financial Services you use to make payment to us have a separate Privacy Policy.
  • Any third-party platform(s) not associated with Benelec Pty Ltd have a separate Privacy.

Use of Cookies

  • You agree for us to collect information via cookies through your use of the Benelec Pty Ltd website.
  • Cookies are small text files that Websites or Applications may place on your computer or device.
  • Cookies are generally used to recognise repeat users of websites and remember user preferences.
  • Cookies allow our website to gain statistical information about your behaviour usage and aggregate data to allow Benelec to customise the user experience.
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